Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the website at sdbukdevelopments.com and any facilitation service provided by SDB UK Developments Limited. Please read them carefully. By using our website or submitting an enquiry, you agree to these Terms.

1. Who we are

SDB UK Developments Limited ("SDB", "we", "us", "our") is a company registered in England and Wales under company number 12747873, with its registered office at Kincraigie, Over Ross Street, Ross-On-Wye, HR9 7AU. You can contact us at hello@sdbukdevelopments.com.

2. What SDB does — and does not do

SDB is a facilitator and introducer. We coordinate enquiries between patients and accredited hospital partners abroad, help with practical arrangements around a trip, and provide administrative support before, during and after treatment.

SDB is not a healthcare provider. We do not provide medical advice, diagnosis, treatment, second opinions, or any view on whether a treatment is suitable for you. All clinical judgement is made by the treating hospital and its regulated clinicians. Nothing on this website or in any communication from us is medical advice, and it should not be relied on as a substitute for professional medical advice from your own doctor.

If your condition is urgent or you believe you are experiencing a medical emergency, contact your local emergency services (999 in the UK) or your GP.

3. Eligibility

Our service is intended for adults aged 18 or over. Enquiries about children must be submitted by a parent or legal guardian on the child's behalf.

4. No treatment pricing

We do not publish, quote, guarantee or estimate treatment prices. Any pricing information will come directly from the treating clinic, after its clinicians have reviewed your case. Enquiring is free of charge.

5. Your enquiry — accuracy and honesty

When you submit an enquiry you confirm that:

• the information you provide is true, accurate and complete to the best of your knowledge;
• you have the right to share any medical information or documents about yourself that you upload;
• you are aged 18 or over, or are the parent/legal guardian of the person the enquiry is about;
• you understand that inaccurate or incomplete information may lead the clinic to propose an unsuitable plan and that any clinical outcome depends on complete disclosure.

6. Consent and data protection

You must give explicit consent for us to process your special-category health information (UK GDPR Article 9(2)(a)) and to share it with the hospital partner reviewing your case, including where that partner is located outside the UK (UK GDPR Article 49(1)(a)). Full details are set out in our privacy notice. You may withdraw consent at any time by writing to hello@sdbukdevelopments.com. Withdrawal does not affect processing carried out lawfully before you withdrew.

7. Our role vs the clinic's role — who is liable for what

Any contract for medical treatment is between you and the treating hospital. SDB is not a party to that treatment contract. SDB does not:

• employ or supervise the treating clinicians;
• make clinical decisions or endorse a specific treatment;
• guarantee any particular clinical outcome, cosmetic result or recovery time;
• underwrite or insure the hospital's services.

You should satisfy yourself, before proceeding, that the clinic and clinicians are appropriately accredited and regulated in their jurisdiction, that you understand the proposed plan and its risks, and that you have appropriate travel and medical insurance in place.

8. Travel, transfers and third parties

Where we help arrange flights, airport transfers, accommodation, interpreters or other travel services, those services are supplied by third-party providers under their own terms. SDB acts as introducer only and is not liable for the acts or omissions of those third parties.

9. Our liability

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our own negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be limited under English law.

Subject to the paragraph above, and to the maximum extent permitted by law:

• SDB is not liable for the acts, omissions, clinical decisions or outcomes of any hospital, clinician or third-party service provider;
• SDB is not liable for indirect or consequential loss, loss of profit, loss of opportunity, loss of goodwill, or wasted expenditure;
• SDB's total aggregate liability to you in connection with the facilitation service, in any 12-month period, shall not exceed the greater of (i) any facilitation fee actually paid by you to SDB in that period (normally zero to the patient), and (ii) £100.

10. Complaints

If you are unhappy with anything we have done, please tell us. Email hello@sdbukdevelopments.com with the reference number on your enquiry confirmation. We will acknowledge your complaint within 5 working days and aim to resolve it within 30 days. Complaints about clinical care must be raised with the treating hospital; we will help you contact them if needed.

11. Consumer rights

If you are a consumer resident in the UK, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection law.

12. Website use

You must not use this website in any unlawful way, attempt to gain unauthorised access to it, upload malicious code, or submit information about another person without their consent. All content on this website is owned by or licensed to SDB and may not be reproduced without permission.

13. Changes to these Terms

We may update these Terms from time to time. The version in force is the one published on this page. Material changes will be highlighted on the website. Continued use of the service after a change means you accept the updated Terms.

14. Governing law and jurisdiction

These Terms and any dispute arising out of them (including non-contractual disputes) are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

15. Contact

SDB UK Developments Limited
Kincraigie, Over Ross Street, Ross-On-Wye, HR9 7AU
Email: hello@sdbukdevelopments.com